Hampshire Insulations FAQs
Do you have a question for us? We’re here to answer it! If you don’t find the answer to your question, please get in touch via our Contact page.
Accounts and Payments
Yes, we are able to offer credit accounts. All of our account limits are approved by HSBC. If you would like to take advantage of a credit account please complete, print, sign & return our Credit Account Application Form to accounts@honeyring.co.uk
Orders can be paid by card, over the phone or direct into our bank account by BACS. If you do require our bank details, please email us @ accounts@honeyring.co.uk.
We do not take American Express.
We no longer accept cheques as a method of payment.
We are happy to take a card or cash payment, for your order, on collection.
A copy of your invoice and / or a receipt for your card payment can be sent to you via email. Please request your copy via our Contact page.
For customers who have paid by BACS or card, a paper copy of your invoice will be included with your delivery.
From the time your refund is processed, it can take up to 7 working days to show on your card or bank statement. After this time, if you still haven’t received your refund, please contact us via email @ accounts@honeyring.co.uk.
For our credit account customers, if your credit isn’t showing as you expect it to please contact us, via email, @ accounts@honeyring.co.uk.
Collections
You are more than welcome to collect your order from our warehouse. We ask that you collect between 8.30am and 4pm. Weekend collections can be arranged on request.
We are happy to take a card or cash payment, for your order, on collection.
Deliveries
Yes, we certainly do. We will deliver your material on a rigid 7.5 tonne curtain sided truck. We cover Hampshire, Dorset, Surrey, East and West Sussex and Wiltshire. Deliveries outside of these areas can be made on request.
If your order is coming direct from a manufacturer your delivery may arrive on an artic vehicle, therefore suitable access will be required on site, as well as mechanical offload. Many manufacturers can deliver material on a rigid vehicle, with a moffet. It is important you discuss your delivery requirements when placing your order with us.
Regardless of how your material is being delivered to you, if there is anything you feel the drivers should be aware of, in relation to the approach and / or access to your site, please do let us know when placing your order.
We offer delivery, Monday to Friday, in one of our rigid 7.5 tonne, curtain sided, trucks. We do not offer a delivery service on a Saturday or Sunday.
Delivery charges are applied depending on where we are delivering too and how much material you have ordered. Delivery charges will be confirmed to you when placing your order.
Whilst we will confirm a delivery date for your material, we are unable to confirm a specific delivery time. To make it easier for you, our driver will be able to call you before they arrive. If you would like to take advantage of this service, please let us know when placing your order.
Every time a delivery is made someone will be asked to check and sign our delivery note for the materials. A copy of the delivery note will be left with you. Should no-one be around to take delivery of your order please do let us know and arrangements can be made, with your consent, to leave your materials somewhere appropriate.
A proof of delivery document, your delivery note, will be left with your materials when we deliver them. To request another copy of this information please email us @ accounts@honeyring.co.uk.
Installation
We do not offer an installation service; however, we do have links with local installers. If you would like further information, please do not hesitate to contact us via our Contact page.
Opening Hours
We are open Monday to Friday, from 7.45 am until 4.30 pm.
We aren’t open over the weekend, however, on request, you are able to collect your material from our warehouse.
Returns
On occasion it may be possible for you to return an item. Should you need to return an item please contact us, via email @ sales@hampshireinsulation.co.uk. Please include details of your order, including your order number and what item (s) you would like to return. Please note your return may be subject to a re-stocking fee.
From the time your refund is processed, it can take up to 7 working days to show on your card or bank statement. After this time, if you still haven’t received your refund, please contact us via email @ accounts@honeyring.co.uk.
For our credit account customers, if your credit isn’t showing as you expect it to please contact us, via email, @ accounts@honeyring.co.uk.
U-Values
A U-Value is a measure of thermal transmittance, or the amount of heat energy that moves through a floor, wall or roof, from the warm (heated) side to the cold side. It is the number of Watts per square metre of the construction, per degree of temperature difference between one side and the other (W/m2K).
As a rule of thumb, the lower the U-Value the better, because the complete construction transmits less heat energy.
To calculate a U-Value you have to start with the R-Value or resistivity of the elements that make up the building element you are trying to calculate the U-Value for. The R-Value refers to a material’s ability to resist heat transfer at a certain thickness – the higher the better when looking for an insulation material. It is measured in m2.K/W. The R-Value is calculated as R = l/λ where l = the thickness of the material in metres and λ (lambda) is the thermal conductivity of the material in W/m.K.
So, for example, to work out the R-Value of 60mm of Kingspan Kooltherm K8 Cavity Board, which has a thermal conductivity or λ value of 0.021W/m.K:
R-Value = l/λ = 0.06/0.021 = 2.86 m2.K/W
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